Effective date: May 1, 2026
Last updated: May 1, 2026
1. Scope
This Privacy Policy applies to BookMyShots operations across our public website, account and subscription experiences, and linked BookMyShots SaaS workspaces. It explains what information we collect, how we use it, and your available choices.
2. Information We Collect
We collect the following categories of data:
- Identity and account details, such as name, email address, login credentials, and profile data.
- Lead and contact form submissions, agency details, and sales or onboarding messages.
- Subscription and billing metadata, such as Stripe customer, session, and subscription identifiers, plan, currency, status, and invoice references.
- Webhook and transaction event metadata needed to reconcile billing state and provisioning steps.
- Integration-related identifiers and tokens for enabled services, including QuickBooks accounting connections and sync status data.
- Usage and technical data such as device/browser signals, IP-based network data, page events, and timestamps.
3. How We Use Information
- Provide and operate BookMyShots services, including account creation and workspace access.
- Process subscriptions, renewals, cancellations, invoices, and other billing workflows.
- Provision and maintain linked BookMyShots SaaS workspaces and onboarding flows.
- Support optional integrations and related sync workflows when you enable them.
- Send transactional communications, service notifications, and support responses.
- Detect abuse, fraud, and security risks and maintain platform reliability.
- Comply with legal obligations and enforce our contractual terms.
- Measure and improve product performance and user experience.
4. Third-Party Services and Processors
We do not sell personal information. We share information only with service providers and partners needed to operate BookMyShots and perform requested services.
Website and account stack
- Convex for backend infrastructure, data storage, and authenticated app state.
- Stripe for checkout, subscription billing, and payment-related events.
- Google Analytics for website analytics and usage insights.
Linked BookMyShots SaaS stack
- Convex for application backend operations and data services.
- Stripe for payment and subscription workflows.
- QuickBooks Online for accounting sync workflows (accounting scope only, including invoice/refund sync).
- Google Maps for address and location-related product features.
- Calendly for scheduling and consultation flow support.
- Twilio for phone or SMS delivery features where enabled.
- Resend for transactional email delivery where enabled.
5. Cookies and Analytics
We use cookies and similar technologies to keep sessions working, protect accounts, and understand website usage. Our website includes Google Analytics, which may set analytics cookies such as _ga and related GA4 identifiers.
- You can manage cookie preferences through browser settings and privacy tools.
- You can limit Google Analytics tracking through browser controls or Google opt-out tools.
- For regions that require opt-in for non-essential cookies, you can use browser-level controls to decline analytics cookies.
6. Retention and Deletion
We keep personal data only as long as necessary for business, contractual, security, and legal purposes.
- Account and subscription records are retained while your account is active and for follow-on operational needs.
- Billing and financial records may be retained for tax, accounting, audit, and legal compliance requirements.
- Operational logs, support records, and webhook processing data are retained for reliability, debugging, and security review windows.
- Integration credentials and sync metadata are retained while integrations are active and for reasonable post-disconnect troubleshooting periods.
- Data may be retained longer when required for legal claims, dispute handling, fraud prevention, or law enforcement requests.
7. International Transfers and Security
BookMyShots may process data in countries other than your own. We use technical, administrative, and contractual safeguards designed to protect personal data, including controlled access, transmission security, and provider-level protections. No system is completely secure, but we work to reduce risk and respond to incidents promptly.
8. Your Rights and Choices
Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or objection to certain processing.
- Submit privacy requests by emailing info@bookmyshots.com.
- We may ask for identity verification before fulfilling requests.
- Some data may be retained where legally required or necessary to protect rights and security.
9. Policy Updates
We may update this Privacy Policy from time to time. Material changes become effective when posted on this page unless a different date is specified.
10. Contact
For privacy questions or requests, contact info@bookmyshots.com.